Customer Success Manager
Become the founding member of our customer success team, working closely with the CEO and paving the path towards a leadership position.
Bogota, Colombia

Join Speakable, a cutting-edge EdTech company, as our Customer Success Manager in Bogota, Colombia. This foundational role offers an incredible opportunity to work directly with the CEO and play a vital part in shaping the future of our customer success team. If you're passionate about technology in education and possess a knack for customer relations, we want you on board to help us revolutionize language learning.

Growth Opportunities:

  • Take a front-seat role in a dynamic start-up environment.
  • Potential for rapid career advancement into leadership positions.
  • Opportunity to work closely with the CEO and influence strategic decisions.
  • Be part of a company that values innovation, leadership, and the growth of its team members.

Speakable is redefining language learning through our customizable software platform, designed specifically for second or foreign language classrooms. Our mission is to empower language teachers with the best tools, facilitating effective speaking assignments and assessments. We are proud partners of renowned educational institutions like Milwaukee Public Schools and Texarkana Independent School District. At Speakable, we're not just a team; we're a community of nomadic technologists and language enthusiasts committed to creating better learning outcomes.

Minimum Requirements

  • Excellent communication skills in both English and Spanish.
  • Strong analytical and problem-solving abilities.
  • Experience in customer support, preferably in a tech or EdTech environment.
  • Ability to work independently and as part of a team.
  • Keen interest in education technology and improving language learning outcomes

Preferred Requirements

  • Experience with onboarding and contract renewals in an organizational setting.
  • Proven track record of managing customer relationships and resolving technical issues.


  • Respond to customer queries via chat, ensuring timely and accurate solutions.
  • Identify customer needs and assist them in utilizing specific features of our software.
  • Analyze and report product malfunctions to the technical team.
  • Maintain internal databases with detailed customer interaction records.
  • Monitor social media for customer complaints and proactively offer assistance.
  • Collaborate with the team to share customer feedback and effective workarounds.
  • Keep customers informed about new features and functionalities.
  • Conduct follow-ups to ensure resolution of technical issues.
  • Onboard schools and districts with organization plans, ensuring a smooth adoption process.
  • Manage contract renewals for school and district customers.

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